Question 1

What is GuestLink and how does it manage event guest experiences?

Accepted Answer

GuestLink is an all-in-one event guest management suite. From one dashboard you can send private RSVP invitations, sell tickets, build interactive seating charts, and run fast QR code check-in at the door — trusted by hosts across North America, Europe, Africa, and Asia.

Question 2

How does door QR check-in work for guests and door staff?

Accepted Answer

Every guest gets a unique QR pass by email and SMS the moment they register or buy a ticket. At the door, your team scans it with any smartphone camera or the GuestLink mobile app — one scan admits the guest and updates your live attendance count instantly. No app download is required for guests.

Question 3

How does GuestLink handle plus-ones and family groups?

Accepted Answer

Group families or plus-ones under a single primary contact with our parent-child guest logic. Everyone stays grouped for convenience, yet each person still receives their own unique QR pass for precise, individual check-in.

Question 4

Can guests leave a review after my event?

Accepted Answer

Yes — on every plan, for both RSVP and ticketed events. Guests who checked in get a “Leave a Review” link in their thank-you message where they can rate the event from 1 to 5 stars and add a comment. You receive an email notification for every new review, and you can see your average rating and all reviews in the Guest Reviews section of your event dashboard.

Question 5

Which guest messages can GuestLink send automatically?

Accepted Answer

GuestLink automates the messages that keep your headcount on track, all fully branded to your event and delivered over both email and SMS: Digital invitations and RSVP confirmations. Timed event reminders before the big day. Post-event thank-you messages.

Question 6

Is my guest list data secure?

Accepted Answer

Yes. Guest data is protected with enterprise-grade encryption and secure database protocols, and is accessible only to authorized organizers on your event.

Question 7

What are the fees for selling event tickets on GuestLink Tickets?

Accepted Answer

Free events cost $0. For paid tickets, GuestLink charges a low per-ticket service fee of 6% + 30¢ (or 6.5% + 30¢ in some regions) with no monthly fees and no hidden charges. Payments settle directly to your own Stripe account.

Question 8

Can I pass ticket fees on to the ticket buyer?

Accepted Answer

Yes. You choose at setup whether to absorb the service fee into your ticket price or pass it on to the buyer at checkout — either way, you keep full control of your pricing.

Question 9

How are ticket payments processed and paid out?

Accepted Answer

GuestLink Tickets uses Stripe Connect, so ticket revenue goes straight to your connected Stripe account with instant payouts. GuestLink never holds your funds.

Question 10

Can I sell multiple ticket types and manage free guests together?

Accepted Answer

Absolutely. Create multi-tier tickets — VIP, General, Early Bird, or Free — and manage paid buyers alongside your complimentary RSVP guests in one unified list with the same QR check-in.

Question 11

Which currencies does GuestLink support?

Accepted Answer

GuestLink supports global ticket sales in CAD, USD, EUR, GBP, and NGN, so you can host a local meetup or an international summit with ease.

Question 12

How does GuestLink SeatCharts work for banquet and wedding seating?

Accepted Answer

Use the interactive drag-and-drop editor to build Banquet, Theatre, or Conference layouts, then auto-assign guests by group so families and friends sit together. On event day, guests scan the Venue QR Poster at the entrance, type their name, and instantly see their table.

Question 13

How much does GuestLink SeatCharts cost?

Accepted Answer

SeatCharts is free for up to 20 guests. For larger events choose a pay-per-event plan: Lite — from $39.50 to $55 per event. Pro — higher guest capacity (custom branding is included on every plan). No monthly subscription required.

Question 14

Can SeatCharts handle complex venue layouts?

Accepted Answer

Yes. Mix round banquet tables, long rectangular family tables, and theatre-style rows within a single event layout to match any venue.

Question 15

When do guests find out their seat?

Accepted Answer

Seat assignments appear on the guest’s digital pass when they scan at the entrance, so you can make last-minute changes without ever reprinting a physical chart.

Question 16

What is GuestLink Assistant and what support does it provide?

Accepted Answer

GuestLink Assistant is our done-for-you concierge service: Offsite — our team sets up your invitations, ticket tiers, and seating maps for you. Onsite — trained staff run door scanning, handle walk-ins, and manage VIP check-ins.

Question 17

How do I request GuestLink Assistant for my event?

Accepted Answer

Tell us your event date, city, and guest count and we’ll put together a quote. Onsite support availability depends on your location, so reach out early for large events.

Question 18

What is GuestLink Campaign Studio?

Accepted Answer

Campaign Studio is our custom, done-for-you marketing service for events, screenings, tours and launches. Our team builds your campaign on GuestLink so you can see exactly what drives sign-ups and sales: Short, branded tracking links for every channel, city or blast. A location chooser page when one campaign covers several venues. Live click reports for every link.

Question 19

How do GuestLink tracking links work?

Accepted Answer

Each link is a short guestlink.org/go/… address that sends people to your ticket page, venue or website. Every click is counted, and UTM tags are added automatically so visits show up correctly in your own analytics. If a destination changes, we update it behind the scenes — the link you already shared keeps working, with no reposting or reprinting.

Question 20

What is a location chooser page?

Accepted Answer

When one campaign runs in several cities or venues, you share one link. It opens a branded page with your poster where people pick their location, and each choice is tracked separately. You choose the order locations appear in, and can add or pause a location at any time.

Question 21

How do I get Campaign Studio for my campaign?

Accepted Answer

Campaign Studio is a custom service, quoted per campaign. Tell us your campaign, the channels you’ll promote on (Instagram, WhatsApp, email, partners) and your locations or destinations — we’ll send a quote and set everything up for you.

Frequently Asked Questions

Core Platform & Experience

Tickets & Payments

SeatCharts (Seating & Tables)

Assistant & Onsite Support

Campaign Studio (Marketing & Tracking Links)

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